Administrative Excellence.
Government Ready.
Work Smart Services LLC delivers precision administrative support, data management, and government contracting solutions to federal agencies and prime contractors.
Built for Government.
Proven in Operations.
Work Smart Services LLC is a certified Women-Owned Small Business headquartered in Luthersville, Georgia. Founded and led by Falecia Terry, WSS provides administrative support, program coordination, data management, and business process services to commercial and government clients.
WSS brings over 20 years of client-facing operations experience and the organizational discipline required to perform in structured federal environments. Our team operates with hands-on accountability, responsiveness, and a mission-focused approach to every engagement.
What We Deliver
Purpose-built service lines aligned to federal agency needs and prime contractor subcontracting requirements.
Administrative & Reception Support
Professional front-office and back-office administrative operations for high-volume, multi-stakeholder environments.
- Client intake coordination and scheduling
- Records management and document processing
- Correspondence management and SOP development
- Microsoft Office Suite and web-based application proficiency
Data Management & Records
Structured data entry, verification, reporting, and audit-ready documentation across multi-case and multi-agency workflows.
- Data extraction, verification, and quality assurance
- Structured reporting and pipeline management
- Audit-ready documentation practices
- Web-based system proficiency (ArmyIgnitED and similar platforms)
Workflow Automation & CRM
CRM platform configuration, automated reporting, and workflow optimization to reduce manual bottlenecks and ensure service continuity.
- CRM configuration, management, and user training
- Automated reporting and workflow systems
- Process standardization and documentation
- Quality control plan development and execution
Government Contracting Support
Full compliance support for federal procurement processes, including proposal coordination, subcontracting, and performance reporting.
- Subcontractor and vendor onboarding with compliance verification
- Staffing continuity planning and workforce coordination
- Monthly status reporting and quality control
- Teaming and subcontracting partnership for prime contractors
What Sets Us Apart
Three reasons prime contractors and contracting officers choose Work Smart Services.
SBA-certified WOSB with active SAM.gov registration, current representations, and a documented compliance record. No gaps, no guesswork.
20 years of client-facing operations experience means we understand execution, not just theory. We deliver accountable, process-driven results.
Available as prime contractor, subcontractor, or teaming partner. Work Smart Services provides added WOSB value to large business primes seeking set-aside participation credit.
Registered Contracting Capabilities
WSS is registered under the following NAICS codes and qualifies as a small business under all associated size standards.
Size Standard: Under $24M annual revenue across all registered NAICS codes. Qualifies as Small Business for set-aside contracting.
Falecia Terry
Falecia Terry is the founder and principal operator of Work Smart Services LLC. With over two decades of experience in client-facing operations, program coordination, and business process management, she leads WSS with a hands-on commitment to execution, compliance, and mission-aligned service delivery.
Falecia holds SBA WOSB certification and is actively engaged in federal market development, building WSS as a capable and credible partner to government agencies and prime contractors across the administrative and program support space.
Request a Capability Briefing
Ready to explore teaming, subcontracting, or direct engagement? Reach out and we will respond within one business day.
Luthersville, Georgia 30251
Schedule Your Readiness Audit
Book a focused capability briefing with Falecia Terry. We will review your requirement, confirm fit, and outline how WSS can support your mission.
- 30-minute focused session
- No obligation
- Prime contractor and agency inquiries welcome
Prefer email? Reach us at [email protected]